Greg Wilmot, the CEO of the East Boston Neighborhood Health Center, said the new office allows the center to more quickly respond to people’s concerns.
“The Office of Patient Advocate serves as an additional resource for more for our community members and our patients to be able to share their feedback around their experiences with the health center,” he said. “What we learned in hearing the feedback from last year was that folks weren’t always feeling safe or comfortable coming to us.”
Previously, patients could complain at the front desk, or directly to their provider. Patients are now able to contract a patient advocate for issues like concerns about being misled by a nurse, worry about lack of follow-up from a doctor or an interaction that generally made them uncomfortable.
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