Taking a look at 311 service call data for 2020 from East Boston

EAST BOSTON NEWS

Using the latest 311 data available for East Boston (CY 2020), we took a look at some local trends when it comes to 311 service calls. Data for 2021 is not yet available at the City of Boston’s website.

For East Boston the Citizens Connect App was the most popular method to contact City Hall for Service Calls suggest as parking enforcement, housing complaints, broken street lights etc. The plain old telephone was the second preferred method with 5,269. There were 16,676 calls made from East Boston in 2020.

Data Journal 2020 East Boston Dot Com
Graphic: EastBoston.com

Complaints and requests for parking enforcement was by far the most requested service. The following is the top ten for East Boston for 2020. Street cleaning requests came in a distant second.

Data Journal 2020 East Boston Dot Com
Graphic: EastBoston.com

Which precinct placed the most calls? Precinct 4 placed the most calls to City Hall in 2020 with Precinct 3 finishing second.

Data Journal 2020 East Boston Dot Com
Graphic: EastBoston.com